ASR pipelines
Accurate transcription with diarization and domain vocabularies tuned for your industry.
ASR · TTS · Voice agents · Agent assist
Voice that works in prod
ASR, TTS, voice agents, and contact-center copilots — low-latency speech systems with privacy, analytics, and enterprise integrations. Sub-second voice agents that speak, listen, and take action via your CRM, EHR, and ticketing stack.
<1.5sLatency
LiveStreaming
HIPAAReady
ToolActions
Voice as interface
Speech AI that turns calls into action
Speech AI turns calls and voice notes into actionable systems — transcription, summarization, agent assist, and automated voice workflows with quality and compliance controls built in from day one.
Voice agents
Task-oriented agents that speak, listen, and take actions via tools and APIs.
Contact center AI
Agent assist, QA scoring, and post-call automation for live operations teams.
Privacy controls
Redaction, retention policies, and private VPC deployments for sensitive audio.
Deployment modes
Three ways to deploy voice
Batch transcription, real-time assist, or fully autonomous voice agents — scoped to your latency, compliance, and telephony requirements.
Post-call analytics
Transcribe recorded calls and voice notes at scale — topic extraction, sentiment, compliance flags, and coaching insights.
Live agent assist
Streaming partial transcripts with suggested responses, knowledge lookups, and one-click tool actions while the call is active.
Voice agents
Outbound and inbound voice agents with natural turn-taking, barge-in, tool calling, and telephony integration — like our Aeris clinical intake platform.
Decision guide
Legacy IVR vs voice agents
Most enterprises start with agent assist and graduate to autonomous voice — we help you choose the right entry point for your telephony stack.
Rigid menu trees
- Fixed DTMF and phrase routing
- High caller frustration and abandonment
- Costly to update scripts and flows
- Limited integration with modern APIs
Natural conversation
- Understand intent in free-form speech
- Tool calling into CRM, EHR, and ticketing
- Adaptive branching and memory across turns
- Agent assist + autonomous modes in one stack
What we deliver
Speech AI capabilities
From streaming transcription through voice UX and enterprise integrations — every layer of a production speech system.
Real-time Streaming ASR
Low-latency partial transcripts for live agent assist, voice agents, and meeting intelligence — tuned for your domain vocabulary and acoustic environment.
- Speaker diarization & turn detection
- Custom vocabulary & hotword boosting
- Sub-300ms partial transcript latency
Domain Adaptation
Custom vocabularies, acoustic fine-tuning, and prompt engineering so medical, legal, and insurance terminology transcribes accurately.
TTS & Voice UX
Natural voices with barge-in, turn-taking, and interruption handling for human-like conversation flow.
Call Analytics
Topics, sentiment, compliance flags, and coaching insights from every conversation.
Enterprise Integrations
CRM, ticketing, EHR, and telephony platforms — voice outputs that trigger real workflows.
Evaluation & QA
WER tracking, summary faithfulness checks, and QA rubrics with continuous regression testing in production.
Our process
Audio to production
Structured delivery from use-case scoping through latency tuning, privacy controls, and monitored deployment.
Use case & audio audit
Sample calls, latency targets, compliance requirements, and telephony integration mapping.
Week 1–2ASR & vocabulary tuning
Streaming pipeline setup, domain vocabularies, diarization, and WER baseline on golden audio.
Week 2–4Agent assist or voice agent
LLM orchestration, tool integrations, TTS voice selection, and turn-taking UX polish.
Week 4–8Deploy & monitor
Production telephony hooks, PII redaction, WER regression, and cost/latency dashboards.
Week 8–10
Technology
Speech stack
ASR, TTS, orchestration, and platform infrastructure — selected for your latency, privacy, and telephony constraints.
Layer 01
Speech
Layer 02
Agents
Layer 03
Platform
Proof of work
Voice-adjacent case studies
Conversational AI and call-center automation with measurable operational impact.
AI-Powered Patient Portal
Conversational AI trained on 450K call-center transcripts — NLU triage, smart scheduling, and 62% call volume reduction.
12→68%Portal adoption
$1.8MAnnual savings
Multi-Agent CRM Pipeline
LangGraph multi-agent system automating lead scoring, outreach, and pipeline management — the same orchestration patterns we use for voice agents.
34%Pipeline growth
3minLead response
<1.5sVoice latency
LiveStreaming ASR
15+Years experience
200+Projects shipped
01Can you support real-time call assist?
Yes — streaming ASR with agent-assist prompts and tool actions, tuned for latency and accuracy. Partial transcripts arrive in under 300ms, with suggested responses and CRM lookups surfaced while the call is still active.
02How do you handle sensitive audio?
Options include redaction, short retention, private VPC processing, and access-controlled storage. For HIPAA workloads we deploy in compliant environments with BAAs, encryption at rest and in transit, and configurable audio retention policies.
03Do you build IVR replacements?
We build modern voice agents and assistive systems; full IVR replacement depends on telephony constraints and scope. Many clients start with agent assist on live calls, then graduate to autonomous outbound/inbound voice agents as telephony integration matures.
Next step
Ready to build voice AI?
Tell us about your use case — we'll design a speech architecture and provide a detailed estimate within 48 hours.